Privacy Policy

Basic Life Support Training is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you interact with us, book a course, attend training, or use our website and services.

We are a UK-based training provider delivering Basic Life Support Training, First Aid at Work, Emergency First Aid at Work, Paediatric First Aid, and Emergency Paediatric First Aid through classroom, onsite, group, and online-supported formats. We work with individuals, parents, employers, childcare providers, and organisations across the United Kingdom.

This policy is written in clear, simple British English and is designed to help you understand your rights, our responsibilities, and how your personal data is handled in line with UK data protection law.

By using our website, booking a course, or engaging with our services, you agree to the practises described in this Privacy Policy.

Who We Are

Basic Life Support Training is a professional UK training provider specialising in life-saving and workplace safety education. Our services include:

We deliver training to individuals and organisations across the UK, including employers, healthcare settings, schools, nurseries, and childcare providers.

For the purpose of UK data protection law, Basic Life Support Training is the data controller responsible for your personal information.

Our Commitment to Data Protection

We take data protection seriously and are committed to handling personal information lawfully, fairly, and transparently. We follow the principles set out in the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This means we ensure that personal data is:

Used lawfully, fairly, and transparently
Collected only for specific, legitimate purposes
Adequate, relevant, and limited to what is necessary
Accurate and kept up to date
Stored securely and for no longer than necessary
Processed in a way that ensures appropriate security

Our privacy practises are designed to protect learners, parents, employers, and organisations while supporting the safe and effective delivery of first aid and life support training.

Personal Data We Collect

The type of personal information we collect depends on how you interact with us. We only collect information that is necessary for delivering training services, managing bookings, and meeting legal and regulatory requirements.

Information You Provide to Us

When you contact us, book a course, or attend training, you may provide:

Full name
Email address
Telephone number
Billing address
Workplace or organisation name
Job role or professional context
Course booking details
Emergency contact information, where appropriate
Attendance and assessment information

For paediatric first aid courses, we may also collect information relevant to compliance with childcare and education standards.

Information Collected Automatically

When you use our website, we may automatically collect limited technical information, including:

IP address
Browser type and version
Device information
Pages visited and time spent on the site
Referring website or source

This information helps us understand how our website is used and allows us to improve user experience and security.

Information from Employers and Organisations

If an employer or organisation books training on behalf of learners, we may receive:

Names of learners
Work email addresses
Job roles or responsibilities
Attendance confirmation
Certification requirements

We only use this information for the purpose of delivering training and issuing certification.

Special Category Data

In some limited circumstances, we may need to process special category data. This may include:

Health information relevant to course participation
Accessibility or reasonable adjustment requirements
Medical considerations during practical training

We only collect this information where necessary and with appropriate safeguards in place. Such data is handled with extra care and confidentiality and is used solely to ensure learner safety and inclusion.

How We Use Your Personal Data

We use personal data to deliver high-quality training services and to meet our legal and contractual obligations. This includes:

Processing course bookings and payments
Managing course attendance and learner records
Communicating course details, updates, and reminders
Issuing certificates and maintaining training records
Providing customer support and responding to enquiries
Ensuring health and safety during training
Meeting regulatory and compliance requirements
Improving our services and website performance

We do not use personal data for unrelated purposes and do not sell personal information to third parties.

Lawful Basis for Processing

Under UK GDPR, we must have a lawful basis for processing personal data. Depending on the situation, we rely on one or more of the following:

Contractual Necessity

Processing is necessary to fulfil a contract with you, such as delivering a booked training course and issuing certification.

Legal Obligation

We process data to comply with legal and regulatory requirements, including health and safety obligations and record keeping.

Legitimate Interests

We may process data where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms. For example, improving our services or preventing fraud.

Consent

Where required, we will seek your consent, particularly for marketing communications or processing certain types of sensitive information.

Course Bookings and Payments

When you book a course with Basic Life Support Training, we collect personal and payment-related information to process your booking securely.

Payment details are handled using secure payment systems and are not stored directly on our servers where possible. We only retain payment information as necessary for accounting, auditing, and legal purposes.

If a booking is made by an employer or organisation, we process learner data in line with the instructions provided by the booking organisation and in accordance with this Privacy Policy.

Communication with Learners and Clients

We use contact information to communicate important information, including:

Course confirmations and joining instructions
Venue or timetable changes
Certification updates
Post-course follow-up

We may also send service-related communications that are necessary for your training. These are not marketing messages and cannot be opted out of while you remain an active learner.

Marketing Communications

We may send marketing communications about our courses and services where:

You have given consent
You are an existing customer, and the communication relates to similar training services

You can opt out of marketing communications at any time by following the unsubscribe link or contacting us directly.

We do not send excessive or irrelevant marketing messages and respect your preferences at all times.

Data Sharing and Third Parties

We only share personal data where necessary and in line with this policy. This may include:

Trainers and assessors delivering courses
Certification bodies or awarding organisations
Secure IT and website service providers
Payment processors
Regulatory or legal authorities where required by law

All third parties are required to handle data securely and in compliance with UK data protection standards.

Data Storage and Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. These measures include:

Secure servers and systems
Access controls and staff training
Data encryption where appropriate
Regular system reviews and updates

While no system is completely secure, we take all reasonable steps to protect personal information.

Data Retention

We only retain personal data for as long as necessary to fulfil the purposes outlined in this policy. Retention periods may vary depending on:

Legal and regulatory requirements
Certification and record-keeping obligations
Contractual commitments

Once data is no longer required, it is securely deleted or anonymised.

Your Rights Under UK GDPR

You have rights in relation to your personal data, including:

The right to access your data
The right to correct inaccurate data
The right to request erasure where appropriate
The right to restrict processing
The right to data portability
The right to object to certain processing

If you wish to exercise any of these rights, please contact us using the details provided below.

Complaints and Concerns

If you have concerns about how your data is handled, we encourage you to contact us first so we can address the issue promptly.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been breached.

Cookies and Website Usage

Our website may use cookies to improve functionality and user experience. Cookies help us understand how visitors use our site and allow us to make improvements.

You can control cookie settings through your browser preferences.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, regulation, or our services. Any updates will be published on our website.

We encourage you to review this policy periodically to stay informed.

Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us directly.

Basic Life Support Training

United Kingdom

We are committed to protecting your privacy and ensuring transparency in how your information is used.