These Terms and Conditions govern the provision of training services by Basic Life Support Training. They apply to all individuals, employers, organisations, childcare providers, and learners who book, attend, or participate in any training course delivered by us.
Basic Life Support Training is a professional UK-based training provider delivering life-saving and workplace safety education across the United Kingdom. Our courses include Basic Life Support Training, First Aid at Work, Emergency First Aid at Work, Paediatric First Aid, and Emergency Paediatric First Aid. Training is delivered through classroom-based courses, onsite group training, and employer-led sessions.
These Terms and Conditions are designed to be clear, fair, and transparent. They explain your rights and responsibilities, as well as our obligations as a training provider. They are written in plain British English and comply with UK consumer protection law.
By booking a course, attending training, or using our services, you agree to these Terms and Conditions in full.
In these Terms and Conditions:
Basic Life Support Training provides professional training services focused on emergency response, life support, and workplace first aid. Our courses are designed to meet recognised UK standards and guidance.
Our services include, but are not limited to:
Courses may be delivered to individual learners or groups and may be arranged as public courses, onsite sessions, or employer-led training programmes.
Course descriptions, durations, learning outcomes, and delivery formats are provided on our website or within booking communications. While we make every effort to ensure accuracy, course content may be updated periodically to reflect changes in legislation, clinical guidance, or best practise.
Course availability is subject to demand, trainer availability, and minimum attendance requirements. We reserve the right to amend course schedules, venues, or delivery formats where necessary.
Individuals may book a place on a scheduled course via our website or by contacting us directly. A booking is confirmed once payment has been received and a written confirmation has been issued.
Employers, organisations, and childcare providers may book training for one or more learners. The booking organisation is responsible for providing accurate learner details and ensuring that all participants meet course requirements.
For onsite training, the client is responsible for providing a suitable training environment, including adequate space, facilities, and health and safety arrangements.
Course fees are clearly displayed at the time of booking or provided within a formal quotation. All prices are stated in pounds sterling unless otherwise specified.
Payment is required in advance to secure a booking, unless alternative arrangements have been agreed in writing. Failure to make payment may result in cancellation of the booking.
We reserve the right to revise course fees at any time, although confirmed bookings will not be affected by price changes.
If a learner needs to cancel a booking, they must notify us in writing as soon as possible. Cancellation terms may vary depending on the course and booking type.
As a general guide:
For group or onsite bookings, cancellation terms will be outlined in the booking agreement or quotation. These may include minimum notice periods and cancellation fees.
Failure to attend a booked course without prior notice will be treated as a cancellation and may result in the full course fee being charged.
Where possible, we may allow learners to transfer to an alternative course date, subject to availability. Transfer requests must be made in advance and may be subject to an administrative fee.
We cannot guarantee transfers in all circumstances, particularly for short-notice requests or bespoke onsite training.
In rare circumstances, we may need to cancel or reschedule a course due to factors beyond our control, such as trainer illness, low attendance, or venue issues.
If this occurs, we will:
We are not responsible for additional costs incurred by learners, such as travel or accommodation.
Learners are expected to attend the full duration of the course and participate actively in all required activities. Late arrival or early departure may affect eligibility for certification.
For practical courses such as Basic Life Support Training and emergency first aid at work training, active participation in practical assessments is essential.
Certificates are issued upon successful completion of a course, subject to attendance and assessment requirements. Certification validity periods vary depending on the course and relevant UK guidance.
It is the responsibility of the learner or employer to ensure that certification remains current and is renewed as required.
Our courses are designed to be accessible to most learners. However, some courses involve physical activity, including kneeling, chest compressions, and practical demonstrations.
Learners should inform us of any medical conditions, injuries, or accessibility needs prior to attending. Reasonable adjustments will be made where possible.
Learners are responsible for:
Our trainers are qualified, experienced, and committed to delivering high-quality training. Trainer responsibilities include:
Health and safety are a priority during all training sessions. Learners must follow all safety instructions provided by trainers.
If a learner feels unwell or unsafe during training, they should inform the trainer immediately.
Where training involves childcare providers or settings, we adhere to safeguarding principles and relevant UK guidance. Trainers are expected to act professionally and report safeguarding concerns in line with appropriate procedures.
We aim to provide high-quality training and welcome feedback. If you are dissatisfied with any aspect of our services, please contact us as soon as possible.
Complaints will be handled fairly, promptly, and in line with our complaints procedure.
Basic Life Support Training will not be liable for any loss or damage except where required by law. Nothing in these Terms limits our liability for death or personal injury caused by negligence.
Personal data collected during the booking and delivery of training is handled in accordance with our Privacy Policy. We are committed to protecting your personal information.
We are not responsible for delays or failures caused by events beyond our reasonable control, including severe weather, illness, or government restrictions.
These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
We may update these Terms and Conditions from time to time. The latest version will always be available on our website.
If you have any questions about these Terms and Conditions, please contact Basic Life Support Training directly.
United Kingdom
Basic Life Support Training provides practical first aid and life support training for individuals and organisations across London and the UK.
64 Broadway, London, E15 1NT, United Kingdom.
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